FAQ
GENERAL QUESTIONS
What is Make It Magical?
Make It Magical is a company designed to make holidays and special occasions magical for kids. Whether you're gifting it or enjoying it yourself, it's more than a box — it's a moment of magic, delivered. Each box is filled with festive items that help create magical family moments that become core memories.
What’s inside a Make It Magical box?
Each box includes a curated collection of holiday or special occasion items to help make the day magical for kids.
Which holidays do you cover?
We currently offer boxes for Christmas only at this time but keep an eye out on emails regarding different holidays and special occasions in the future to stay up to date on box releases
ORDERING
When should I order to receive my box in time?
We recommend ordering at least 2 weeks before the holiday to ensure timely delivery. Cut-off dates will be posted on our website as the holidays get closer.
Can I send a box as a gift?
Absolutely! Just add a note in "order special instructions" and type gift and we will take care of the rest. You can even include a personalized message to make it extra special. This section is located in the cart.
Is there an age range for the boxes?
Our boxes are best suited for children ages 3–10
What is your cancellation and return policy?
Due to the seasonal nature of our holiday boxes, cancellations and returns are generally not accepted once an order has been placed. However, if your item has not yet shipped, we are happy to process a cancellation upon request. Please reach out to us as soon as possible if you need to make any changes to your order.
Thank you for understanding and supporting our small business during busy holiday seasons!
SHIPPING & DELIVERY
Where do you ship?
We currently ship within the U.S. (excluding Alaska and Hawaii). Looking into expanding our shipping area soon.
How much is shipping?
Shipping is free for all customers within our shipping area. No codes, no catches, just good vibes.
How are the boxes packaged?
All boxes are carefully packed and sealed to preserve the magic. We use recyclable packaging and avoid spoilers on the outside, so kids won't guess what’s inside.
STILL HAVE QUESTIONS?
How can I contact you?
We’re here to help! Email us at [makeitmagicalboxes@gmail.com] or use our contact form. We typically reply within 24 hours and would love to answer any questions you may have.
How can I share photos?
We love seeing the magic! Tag us on Instagram @makeitmagicalboxes